Our Gift Wrapping & Gift Boxes pictured here are suitable for our Regular & Large bunches. If you're hoping to have something else wrapped, rest assured we will make it look extra pretty for you!

All of our packaging is plastic free and 100% recyclable and/or reusable. 

Oh and just so you know - we never include receipts or invoices in our orders! 

Each of our Dried Flower Bunches are handpicked and carefully curated. We strive for consistency and quality with each arrangement, using only the best stems.

Dried Flowers are the most sustainable way to have real flowers in your home due to their long lifetime!

It's important to note that all our flowers, palms & pampas grasses are 100% natural products and therefore your arrangement may vary slightly in colour, size or style of stem.

Due to seasonality, we may use replacement stems if necessary. If this happens, not to worry, we will make sure that the overall look of your arrangement remains the same!

All flowers are real and dried out over a long period of time which causes them to be fragile - please go gently with them!

To maximise the lifetime of your bunch, keep it in a cool, dry place out of direct sunlight. Arrange somewhere out of close contact, draughts, roaming little fingers, pets or potential brush-pasts.

We wrap all our bunches in brown paper & twine and they’re sent off safely in cardboard boxes, padded out with recycled papers.

Delivery is free when you spend over £50.

Delivery is £3.50 for all UK orders under £30.

All standard orders (items up to 60cm) are dispatched within 5 working days and sent with tracked 24-48 hour delivery with Royal Mail.

All oversized orders (tall Pampas above 60cm) are dispatched in 5 working days and sent with tracked 24-48 hour delivery with Hermes or ParcelForce.

If you’re outside the UK but looking to purchase something from us, please get in touch with your order & location for an International Shipping price.

All of our packaging is plastic free and 100% recyclable and/or reusable.

Oh and just so you know - we never include receipts or invoices in our orders!

Our Returns Policy is valid for a period of 14 calendar days from the date of the purchase. If in the unlikely event you receive your order and are not satisfied for any of the two reasons below you can return the product and we will exchange it or issue a credit note. If the period of 14 days has elapsed since the purchase, we can't offer you an exchange or a credit note.

Return Requirements

The following criteria must be met to qualify for an exchange or a credit note:

• Product is defective

• Product is not as described

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to exchange or issue a credit note.

Sale, Clearance & Custom items

Only regular priced items may be returned, unfortunately sale, clearance or bespoke items cannot be returned.

Shipping Items

In order to return an order, you must contact us first.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We are not able to refund any shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange or a credit note.

Contacting Us

If you would like to contact us concerning any matter relating to this Returns Policy, please email us on hello@pampasandbloom.co.uk

In need of some extra help?

Contact us via email on hello@pampasandbloom.co.uk, DM us on Instagram @pampasandbloom or give us a call on 0113 322 4804.

We’ll do our best to answer your query within 24 hours. All urgent enquiries should be sent via email or dealt with over the phone.